Privacy Policy

We may collect information you provide directly, including your name, contact details, country, academic field, project requirements, deadlines, messages, drafts, datasets, supervisor or reviewer feedback, and transaction or billing information.

When tracking is enabled, we may also receive technical and usage information such as device type, browser, IP address, referring page, pages viewed and button clicks.

We use information to assess enquiries, communicate with you, prepare a scope of work, deliver requested services, process payments, provide revisions and support, maintain security, prevent misuse, improve our website and comply with legal obligations.

Our website may use Meta/Facebook Pixel and TikTok Pixel when their identifiers are configured. These tools may record visits and actions such as clicking a contact button. The relevant platform may process this information under its own privacy policy. You can restrict cookies through your browser and advertising settings.

Contact buttons may open WhatsApp or another third-party website or redirect service selected by us. Once you leave this website, the destination provider's privacy terms apply. Avoid sending highly sensitive personal or clinical information unless it is necessary and an appropriate secure method has been agreed.

We do not sell your personal information. We may share only what is reasonably necessary with trusted service providers supporting communications, hosting, analytics, payments, document processing or professional delivery, and when required by law, safety or fraud-prevention obligations.

We treat submitted manuscripts, data and instructions as confidential and use them to provide the requested service. You should remove unnecessary personal, patient or institution-confidential information before sending files. You must have authority to share all materials you provide.

We retain information only for as long as reasonably needed for service delivery, records, dispute handling, security and legal compliance. We use reasonable organizational and technical safeguards, but no online transmission or storage method is completely secure.

Depending on where you live, you may request access, correction, deletion, restriction or a copy of your personal information, or object to certain processing. We may need to verify your identity and may retain information where legally permitted or required.

Information may be processed in countries other than your own, subject to appropriate safeguards where required. Our services are intended for adults and are not knowingly directed to children under 18.

We may update this policy and will post the revised date on this page. To ask a privacy question or exercise your rights, contact us through the contact option on the main website.